LUMBER'S^®  SHOP_{Since 1995}

PAYMENT METHODS

Payment by bank transfer - please pay the total amount to our account, then the goods will be shipped.
Personal collection - you pay the amount upon receipt of the goods at our store in Brno.

POSTAGE COSTS

Payment by bank transfer - Post (CZ) - 100 CZK
Payment by bank transfer - Post (SK) - 180 CZK
Payment by bank transfer - Post (DE) - 18 €
Payment by bank transfer - Post (AT) - 18 €
Personal collection - Brno - 0 CZK

BANK DETAILS

For the Czech Republic
Account number: 197251259/0600

For abroad
IBAN: CZ54 0600 0000 0001 9725 1259
BIC (SWIFT) code: AGBACZPP

SHIPPING TIMES

Orders for goods in stock are shipped immediately via Czech Post.
Goods on order will be delivered as soon as possible.

ORDER CANCELLATION BY THE BUYER

As a customer, you have the right to cancel your order within 3 hours of placing it

ORDER CANCELLATION BY THE SELLER

The seller reserves the right to cancel the order or part of it in case the goods are no longer produced or supplied, or if the supplier's price has changed significantly. In such a case, the seller will immediately contact the buyer to agree on further steps

WARRANTY

The purchased goods are covered by a 2-year statutory warranty

COMPLAINTS PROCEDURE

Please send claimed goods to the address:

Radan Mynář
Hradecká 1879 / 12
Brno
612 00

The consumer has the right to withdraw from the contract without giving any reason and without any penalty within 14 days of receipt of the goods

The buyer must notify the seller of any defects in writing (by e-mail) within 3 days of receipt of the goods. In the written notice, the buyer must state the defects found, i.e., what the defects are and how they manifest themselves

For a claim, in the case of a cash-on-delivery shipment, it is necessary to submit a copy of the proof of payment for the goods whose defects are being claimed

The seller does not assume responsibility for damages resulting from the operation of products, functional properties, and damages from improper use of products, as well as damages caused by external events and incorrect handling. The provided warranty does not cover defects of this origin

The seller undertakes to inform the customer no later than 3 days after receiving the complaint about the procedure and resolution

PERSONAL DATA PROTECTION

From May 25, 2018, it is necessary to confirm or reject consent to the processing of personal data.

ELECTRONIC SALES REGISTRATION (EET)

According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, they are obliged to register the received revenue with the tax administrator online; in case of a technical failure, no later than 48 hours.

OUT-OF-COURT DISPUTE RESOLUTION

Any disputes between the Seller and the Buyer can also be resolved out of court. In such a case, the Buyer – consumer can contact the out-of-court dispute resolution entity, which is

The consumer can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr. More information about out-of-court dispute resolution can be found here. Before proceeding to out-of-court dispute resolution, the Seller recommends that the Buyer first contact the Seller to resolve the situation.